PPO and Select members should refer to their applicable coverage schedule and policy. Or, you may you may contact BlueCross Dental's customer service department at 800.613.2624.
One of our primary goals is to provide the best possible access to participating dentists for our members. We have designated staff whose sole responsibility is to develop our dentist networks, and new dentists are continually being added. Our website and Member Services Department are the best source of information on network additions.
To request that your dentist be contacted about joining our networks, please click here.
Dominion's office hours are 8:00 a.m. to 6:00 p.m. (EST), Monday through Friday. Member Services Specialists are available from 7:30 a.m. to 6:00 p.m. (EST), Monday through Friday. After business hours, members have access to certain functions via our Interactive Voice Response (IVR) system and may leave a message.
If a Select Plan member is temporarily more than 50 miles away from home and requires emergency treatment for the care of an injury, toothache or accident, they do not have to call their participating dentist. They may seek treatment from any dentist. Dominion will reimburse the member up to $100 (unlimited in the state of PA) for palliative treatment after submitting copies of their receipt to Dominion. Any member copayments that apply under the member’s Plan will be deducted from the amount of the claim.
Select Plan subscribers are mailed two ID cards per family, a Description of Benefits and Member Copayments and a that explains the plan in detail. PPO subscribers are also mailed two ID cards per family, along with a Coverage Schedule and a Group Insurance Certificate that explains the plan in detail.
Select Plan members simply get a referral from their general dentists. The dentist will evaluate the member’s condition and refer them to a participating specialist as needed. PPO subscribers may receive services from any licensed dentist, including specialists, without a referral from a general dentist.
All plan options cover dependents up to age 26.
Select Plan members should refer to their Description of Benefits and Member Copayments for information on covered benefits. PPO members should refer to their Coverage Schedule for information on covered benefits.
You may also contact Dominion's Member Services department at 888.518.5338.